privacy policy

LAST UPDATED: 9 March, 2026

This Privacy Policy explains how CYGNUS COLLECTIVE (‘We’, ‘Us’, ‘Our’) collects, uses, discloses, and safeguards your information when you visit our website, cygnuscollective.com.au (the “Site”), or make a purchase from us. This process is conducted in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect the following types of personal information:

  • Information You Provide

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party payment providers)

  • Account login details (if applicable)

  • Customer service communications

  • Marketing preferences

  • Information Collected Automatically

  • IP address

  • Device and browser information

  • Website usage data

  • Cookies and tracking data

2. How We Collect Personal Information

We collect personal information when you:

  • Make a purchase

  • Create an account

  • Subscribe to our marketing communications

  • Contact us

  • Browse our Website (via cookies and analytics tools)

  • Where reasonable and practicable, we collect personal information directly from you.

3. Why We Collect and Use Your Information

We collect and use personal information to:

  • Process and deliver orders

  • Provide customer support

  • Send transactional communications

  • Send marketing communications (with your consent)

  • Improve our Website and services

  • Prevent fraud and ensure security

  • Comply with legal obligations

  • If we do not collect certain information, we may not be able to process your order.

4. Direct Marketing

We may send you marketing communications in accordance with the Spam Act 2003 (Cth).

You will only receive marketing emails or SMS messages if you have consented or where otherwise permitted by law.

You may opt out at any time by:

  • Clicking “unsubscribe” in emails

  • Replying STOP to SMS

  • Contacting us directly

5. Disclosure of Personal Information

We do not sell personal information.

We may disclose personal information to:

  • Payment processors

  • Shipping and logistics providers

  • IT and website hosting providers

  • Marketing platforms

  • Professional advisers

  • Government authorities where required by law

6. Overseas Disclosure

Some third-party service providers may store or process personal information overseas.

These countries may include (but are not limited to):

  • United States

  • Singapore

  • European Union member states

Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it in accordance with the Australian Privacy Principles, unless an exception under APP 8 applies.

7. Anonymity and Pseudonymity

Where practicable, you may browse our Website anonymously.

However, we require personal information to process purchases and provide certain services.

8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps include:

  • Secure servers

  • SSL encryption

  • Restricted staff access

  • Secure payment gateways

However, no data transmission over the internet is completely secure.

9. Data Retention

We retain personal information only as long as necessary to:

  • Fulfil business and legal obligations

  • Maintain financial records

  • Resolve disputes

  • Enforce agreements

We securely destroy or de-identify personal information when no longer required.

10. Notifiable Data Breaches

If we experience an eligible data breach that is likely to result in serious harm, we will:

  • Notify affected individuals as soon as practicable

  • Notify the Office of the Australian Information Commissioner (OAIC)

  • Provide information about recommended protective steps

11. Access and Correction

You may request access to or correction of your personal information by contacting us using the details below.

We will respond within a reasonable time. In some circumstances permitted by law, we may refuse access and will provide reasons in writing.

12. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us at:

  • Email: info@cygnuscollective.com.au‍ ‍

  • We will investigate your complaint and respond within a reasonable timeframe (generally within 30 days).

  • If you are not satisfied with our response, you may contact the:

  • Office of the Australian Information Commissioner (OAIC)

    • Website: www.oaic.gov.au

13. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be available on our Website.

15. Contact Us