Shipping

Orders are processed within 1–3 business days.


Once shipped, you will receive a confirmation email with tracking information.

Shipping costs are calculated at checkout unless otherwise stated during promotional offers.

Cygnus Collective is not responsible for shipping delays caused by postal carriers, customs processing, or circumstances outside of our control.

Please ensure your shipping address is entered correctly, as we cannot guarantee changes once an order has been placed.

RETURNS

If your item arrives faulty, damaged, or significantly different from what was described, you are entitled to a refund, repair, or replacement under Australian Consumer Law.

To request a return for a faulty or incorrect item, please contact us within 14 days of receiving your order with your order number and photos of the issue.

Once approved, we will provide instructions for returning the item.

We do not offer refunds for change of mind. Please review sizing and product details carefully before placing your order.

If you have questions about sizing or products before purchasing, feel free to contact us.

For all shipping and return enquiries, please contact us